Detailed description of goods and/or services

JBO Worldwide Supplies (Pty) Ltd, is the authorised manufacturer and seller of Coco Safar food, beverages and retail signature products in South Africa and internationally, including but not limited to, coffee beans, coffee and rooibos capsules.

Delivery policy

We deliver to all physical addresses within South Africa. We do not deliver to post boxes.

Please ensure the correct shipping address is provided to avoid return of the package to the sender. Should the package be undelivered and returned to the sender in the case where the courier was not able to contact the client after multiple attempts, a new delivery order will need to be processed manually with new delivery charges applied. Initial delivery charges will not be used to cover the re-delivery of such a package.

Subject to availability and receipt of payment, requests will be processed within 3 – 5 business days and delivery confirmed by way of email. Deliveries are fulfilled by courier via uAfrica. Delivery fees will be calculated at checkout based on the weight or size of the package as well as the delivery address. Orders that do not fall within the pre-programmed delivery parameters available nationally will be directed to a manual ordering process.

Export restriction

The offering on this website is currently only available to South African clients.

Return and Refunds policy

The provision of goods and services by JBO Worldwide Supplies (Pty) Ltd is subject to availability. In cases of unavailability, JBO Worldwide Supplies (Pty) will refund the client in full within 30 days. Cancellation of orders by the client will attract a 15% administration fee. Read our full Return Policy here.

Customer Privacy policy

JBO Worldwide Supplies (Pty) Ltd shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569.

Read more about our Privacy Policy here.

Payment options accepted

Payment can be made via Visa, MasterCard and Instant EFT through most major South African banks.

Card acquiring and security

Card transactions will be acquired for JBO Worldwide Supplies (Pty) Ltd via PayFast (Pty) Ltd who are an approved payment gateway for all South African Acquiring Banks. PayFast uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.payfast.co.za to view their security certificate and security policy.

Customer details separate from card details

Customer details for Coco Safar related transactions will be stored by JBO Worldwide Supplies (Pty) Ltd separately from card details which are entered by the client on DPO PayFast’s secure site. For more detail on PayFast refer to www.payfast.co.za.

Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

Responsibility

JBO Worldwide Supplies (Pty) Ltd takes responsibility for all aspects relating to the transaction, including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

Trademarks

Coco Safar® is a registered trademark and is in no way associated with Nespresso® or Société des Produits Nestlé S.A. You must not use the Coco Safar® trademarks without our prior written permission. All other names, logos, product and service names, designs and slogans that may appear on this website are the trademarks of their respective owners.

Country of domicile

This Website is controlled, operated and administered by JBO Worldwide Supplies (Pty) Ltd from our headquarters in the Republic of South Africa, which it chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

Variation

JBO Worldwide Supplies (Pty) Ltd may, in its sole discretion, change this agreement or any part thereof at any time, without notice.

Company information

This website is run by JBO Worldwide Supplies (Pty) Ltd, based in South Africa, with registration number 2015/169655/07, with offices at 8 Wessex Road, Paarden Eiland, Cape Town, 7405. Email: orders@cocosafar.co.za.